FAQ'S, TERMS & CONDITIONS
Q: What size should I purchase?
A: All sizing and fit information can be found within the designated style's description.
Q: Do all styles ship immediately?
A: All styles ship within 7 to 14 business days after you payment is received.
Q: Where do you ship?
A: We ship worldwide! Please choose a shipping option at checkout. You will see all the options that are available within your country.
Q: What are your shipping options?
A: Shipping & Processing: Please allow 1-2 business days for processing. Delivery time within the United States is 1-7 days and 7-14 days for international orders.
Monday- Friday 9am-5pm EST.
WE DO NOT SHIP OUTSIDE OF THESE HOURS.
Q: How do I track my order?
A: Once your order ships, an email will be sent to you containing the tracking information. If no tracking number has been sent, your order has not been shipped just yet. Please allow 1-2 business days for your shipment details to update with UPS.
Q: How do I know if my order has been placed?
A: After you complete your purchase, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a page that says “Thank you for your order, here is your order number.” Your email may have filtered into your spam folder. If you need us to resend it, please contact us and we’ll be happy to assist you.
Q: I received a wrong or damaged item. How can this be resolved?
A: If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Please email photos of the damages or wrong item to firstname.lastname@example.org. We must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.
Q: What if my order has not been delivered?
A: If after contacting UPS you still need assistance, feel free to contact us and we’ll be happy to assist you.
Q: I’ve just placed my order, Can I change or cancel it?
A: We prepare your order for shipment very shortly after your order is placed. Being that we custom design our styles, we are unable to cancel any orders whatsoever, however we will try our best to process change requests. Please email us for further support via email@example.com
Q: I forgot to enter a promotional coupon code at checkout. Can I receive a refund for credit?
A: To receive a promotional discount, all Customers are responsible for entering the promotional code at checkout. No refunds or credits will be applied if a code is not applied at the time of checkout. No exceptions can be made. We thank you for understanding!
Q: How can I exchange my order or receive store credit?
A: Due to the high quality and customization of our designs, we do not offer refunds or exchanges. House Of Tashae designs 100% of products. To better assist you, we are happy to offer store credits.